Privacy Policy

Rebecca Lennox Design / Lennox Studio Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.rebeccalennox.co.uk.

Rebecca Lennox Design / Lennox Studio may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. This policy is effective from 1st November 2021.

Personal Information

When you visit this site, we automatically collect certain information about your device. These include;

Information about your web browser,
IP address,
Time Zone,
Some cookies that are installed on your device.

Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website and information about how you interact with the website.

We collect this Device Information using the following technologies:

Cookies: These are data files that are placed on your device or computer and often include an anonymous unique identifier.
Log files: These track actions occurring on the website, and collect data including your IP address, browser type and Internet service provider.
Web beacons, tags, and pixels: These are electronic files used to record information about how you browse the website.

Additionally, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you. These include;

Your full name,
Billing address,
Shipping address,
Payment information including credit card numbers, email address, and phone number,
Business information (if applicable).

How do we store, use, share and disclose our site visitors' personal information?

We use your personal Order Information that we collect to fulfil any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud.

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we communicate with our site's visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Data Retention

When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

For more information about our privacy practices, please contact us by e-mail at rebecca.lennox@outlook.com or by mail using the details provided below:

Rebecca Lennox

[For the attention of the Privacy Compliance Officer]

2 The Glen, Rayleigh, Essex, SS6 7QZ

PRIVACY POLICY

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